If you receive an error message from PayPal when trying to pay with us, you’ll need to contact PayPal directly.
Unfortunately, they do not share the specific reasons for rejecting charges.
So we will not be able to tell you why an order is being blocked on their end.
But here are some we have seen and what PayPal says might be the solution:
Credit Card Is Linked or Associated with a PayPal Account.
If you’re using a credit card that’s linked or assigned to a PayPal account, try login to PayPal during the payment process.
You can change the source of funds to make the payment after logged in to use a credit card instead of a PayPal balance.
Credit Card Is Previously Used in PayPal Account or Assigned in Closed PayPal Account
PayPal remembers credit card details even if it has already been removed from a PayPal account or was previously linked to a closed or deleted account.
In this case, please use another credit card or link another credit card to your PayPal account then login to your PayPal account and pay using your newly added card.
PayPal Limit on Non-Member Credit Card Usage
According to PayPal, there is a limit based on the number of times, the amount of the transactions, the type of merchandise being sold that a credit card can be used within the system without having to verify ownership by opening an account.
The restriction is for security and fraud protection reasons.
There is no workaround to this limitation, but you should be able to use another credit card.
If there is a problem, try using another email address.
Else, register a PayPal account.
Credit Card or Email Address Raises Flag in the Transaction
Closely link to reasons above, where some part of the transaction raises a flag on the server that stops the payment.
Two possible flags are on credit cards or email addresses.
Try changing either credit card or e-mail address or both when attempting to pay again.
Please contact our billing and account team if you have any additional questions.
We can't process your payment right now, so please try again later. We're sorry for the inconvenience.
The main reasons for this particular error according to PayPal technical support:
When a customer does not have a PayPal account, a credit card has a total lifetime transaction limit of approximately $4000.
This value is the total of all payments ever made through the PayPal Guest Checkout Experience on that credit card.
Even if the total is below $4000, they can only use that card 15 times as a guest.
If the card is flagged by PayPal, an account (username/password) will be required for security reasons.
In either case, your attendee/buyer will need to sign up for a PayPal account in order to use that credit card.
If your customer does have an existing PayPal account and the credit card or email address is recognized, your client MUST log in to PayPal first for security reasons.
These are unfortunately limitations imposed by PayPal for security reasons and entirely have to do with the buyer’s credit card account.
The only workaround is for you to advise them to create a PayPal account using that credit card (if they already do not have one), or use their existing PayPal account if they already have one to complete the transaction.
Your payment can’t be completed. Please return to the participating website and try again
Based on the above error message you forwarded to us, PayPal technical support suggests the following solution:
If you are a PayPal Standard (Personal, Business or Premium) user and you receive the above PayPal Error:
You may need to follow these steps to remedy the situation:
- Log into your PayPal Account
- Click ‘Profile’
- Click ‘More Options’
- Select ‘My Selling Tools’
- Click ‘Block Payments’
- Under the Payment Receiving Preferences, find the “Block payments from users who:” section
- Uncheck the “Initiate payments from the Pay Anyone subtab of the Send Money tab” option
- Click ‘Save’
This should solve the problem.
Once the problem is cleared, please do retry the order.
