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Is your control panel cPanel or Plesk?
To quickly get you the help you need, an analyst needs to log in and access your server. You can find your cPanel or Plesk username in the welcome email sent after your account was deployed.
Please type in the password you normally use to access your cPane or Plesk control panel.
An example would be https://example.com:2083 or https://cpanel.example.com

Is your cPanel or Plesk protected by two-factor authentication (2FA)? If yes, consider disabling it for the duration of this support request. You can re-enable it later.

I accept that by ticking the "Yes" check-box, I'm authorizing the Web Hosting Magic support team to access my data for the duration of this support ticket.