At Web Hosting Magic, our commitment to providing secure and seamless payment solutions is paramount. We continually evaluate our payment systems to ensure they meet the highest standards of security and efficiency.
If you are one of our customers using Paystack, we wish to inform you that, effective February 18th, 2024, we will be discontinuing the use of Paystack as a payment option. This decision comes after a thorough assessment of their platform, where we identified concerns regarding security and integration capabilities. Despite our efforts to resolve these issues with the Paystack team, we have not received satisfactory responses.
We understand that this change may be inconvenient for some of our customers, especially those in Africa who have found Paystack to be a useful payment method. We sincerely apologize for any difficulties this decision may cause.
Alternative Payment Methods:
- Stripe: We encourage you to use Stripe for debit/credit card payments. It's a secure and widely accepted payment method.
- PayPal: PayPal is another reliable alternative for making payments.
We are dedicated to expanding and improving our payment options and will continue to explore new, reliable payment methods for our diverse customer base.
You can update your payment method by logging in and visiting https://dashboard.webhostingmagic.com/account/paymentmethods
If You Encounter Issues with Stripe:
- Check Error Messages or Codes: Understanding the error message can help identify the cause. This could be due to your card issuer, Stripe Radar, or an invalid API call.
- Try a Different Browser/Device/Network: Technical issues with your browser, device, or network might be the cause. Switching these or clearing the browser cache could resolve the problem.
- Contact Our Billing Team: If the issue persists, our billing team is here to assist. We can help identify alternative solutions or work with Stripe to resolve the issue.
If You Face Problems with PayPal:
- Check Error Messages or Codes: Similar to Stripe, understanding PayPal's error messages can guide you to the solution, whether it's bank authorization, account limitations, or verification issues.
- Try a Different Browser/Device/Network: Technical glitches can sometimes be fixed by changing the browser, device, or network, or by refreshing your network connection.
- Contact Us or PayPal Directly: If problems persist, our billing team is at your service, or you can reach out to PayPal through their support site or by email.
We are here to support you through these changes and ensure a smooth transition. Please do not hesitate to reach out to us for any assistance or queries.
Thank you for your understanding and continued support.
Customer Billing Support Team
