Linux/macOS:
- Ping the Domain:
ping yourdomain.com - Check DNS Resolution:
dig yourdomain.com - Clear DNS Cache (macOS only):
sudo killall -HUP mDNSResponder - Traceroute:
traceroute yourdomain.com
Windows:
- Ping the Domain:
ping yourdomain.com - Check DNS Resolution:
nslookup yourdomain.com - Clear DNS Cache:
ipconfig /flushdns - Traceroute:
tracert yourdomain.com
Longer Version:
Using cPanel to Troubleshoot the Issue
1. Log into cPanel
Open your web browser and navigate to your cPanel login page (e.g., https://yourdomain.com:2083).
Enter your username and password to log in.
2. Check DNS Zone
Navigate to the "Domains" section and click on "Zone Editor".
Select the domain you're experiencing issues with, and verify that the IP address is updated to the new one.
3. Clear DNS Cache
On your local machine, clear the DNS cache to ensure you're viewing the latest version of the site.
4. Verify htaccess File
If the problem persists, go to the "File Manager" and check the `(dot)htaccess` file for any incorrect redirects or rules.
5. Contact Support
If you're unable to resolve the issue, contact our support team for assistance.
Using Plesk to Troubleshoot the Issue
1. Log into Plesk
Open your web browser and navigate to your Plesk login page (e.g., https://yourdomain.com:8443).
Enter your username and password to log in.
2. Check DNS Settings
Navigate to "Websites & Domains" and click on the domain you're experiencing issues with.
Click on "DNS Settings" and ensure that the IP address is updated to the new one.
3. Clear Browser Cache
On your local machine, clear your browser's cache to ensure you're viewing the latest version of the site.
4. Verify Hosting Settings
Go to "Websites & Domains" and click on "Hosting Settings" for the affected domain.
Check for any misconfigurations that might be causing the inaccessibility.
5. Utilize Plesk Repair Utility
Run the Plesk repair utility by accessing the Plesk Command Line Interface, and execute
plesk repair web
6. Contact Support
If the problem persists, reach out to our support team.
Additional Troubleshooting: Using Command Line on Linux, macOS, and Windows
If the issue persists after following the cPanel and Plesk steps, you can use some command-line tools on your operating system to investigate further.
Linux/macOS:
1. Ping the Domain
Open a Terminal window.
Run the command below to check if the domain is reachable.
ping yourdomain.com
2. Check DNS Resolution
Run the command below to see the DNS resolution.
dig yourdomain.com
3. Clear DNS Cache (macOS)
Run the command below to flush the DNS cache on macOS.
sudo killall -HUP mDNSResponder
4. Traceroute
Run the command below to identify any network path issues between your computer and the server.
traceroute yourdomain.com
Windows:
1. Ping the Domain
Open Command Prompt.
Run the command below to check if the domain is reachable.
ping yourdomain.com
2. Check DNS Resolution
Run the command below to see the DNS resolution.
nslookup yourdomain.com
3. Clear DNS Cache
Run the command below to flush the DNS cache on Windows.
ipconfig /flushdns
4. Traceroute
Run the command below to identify any network path issues between your computer and the server:
tracert yourdomain.com
Note:
Replace "yourdomain.com" with the actual domain name that you are troubleshooting. And remember, if the issue continues to persist, don't hesitate to contact our support team so we can access to further investigate and resolve the issue.
