When a customer hits limits, appropriate faults along with server processes snapshot are generated.
Snapshot is a list of running applications and a list of running MySQL queries right after the faults happened.
Snapshots allow users to investigate the reason for account hitting its limits.
Several snapshots are generated for each incident.
An incident is a state when faults are generated in a close time period.
The time period is configurable.
By default, faults are generated in 300 seconds time period.
To access Snapshots perform the following steps:
- 1. Go to cPanel interface, and select “CPU and Concurrent Connection Usage”.
- 2. Click the Snapshots in paper_latern theme.
- >3. Select a date.
- 4. Select an appropriate Snapshot in the combo-box.
