Our systems are set up to automatically send a "Welcome" email to all SpamExperts users once the first Spam message is seen.
This automatically adds the user to the "Periodic Protection report" page.
The "Welcome email" contains a link, where users can request a login link for their own account.
It also gives you the option to log directly into the interface (or via IMAP) and to access your own log search, manage quarantined messages, view delivery queue, and other settings.
Once a customer has been set up, and the welcome email sent, you will receive (24 hours later) a "Protection Report", that contains details of all the quarantined messages for this recipient in the previous 24 hours.
The daily report contains a table of messages with specific details on the quarantined messages.
This includes the:
- Time
- From
- To (only applicable on ‘domain’ reports)
- Subject
- Size
- Classification
- Releasing options
Each report has multiple options per message. These options can be executed directly from within the report without having to log in.
These are:
Release: This releases the message and delivers it to the recipient without reporting this as a classification mistake.
Release and Train: This releases the message and delivers it to the recipient and also reports this as a classification mistake to the engines.
Whitelist sender and Release: This releases the message and delivers it to the recipient, and also whitelists the “From:” address.
Blacklist Sender and Remove: This deletes the message from the quarantine and blacklists the “From:” address.
