When you see this error, it means that you are attempting to configure a SpamExperts product, but the domain already exists on the SpamExperts platform as a primary or alias domain.
If the domain was previously owned by yourself and used within the MarketConnect platform, we recommend the following steps to resolve this behavior.
If you have previously purchased SpamExperts products with the same domain directly with SpamExperts or any other third-party sellers, please do cancel the product before proceeding.
If you have previously purchased the product with us or with one of our resellers, please contact our team so we can terminate the product before you can proceed.
If you are a reseller, please search for the product domain using the global search.
Click the SpamExperts product from the drop-down list or the parent hosting account if its an addon service and then select the SpamExperts product from the 'Add-ons' list.
Navigate to the 'Module Commands' list on the product page.
Click the 'Terminate' module command to completely cancel the SpamExperts product.
If you haven't used this domain before in SpamExperts and still getting this error, chances are that the domain has been added as an alias domain for another SpamExperts product.
This would count as a subdomain of the domain you are attempting to configure.
You can read more on alias domains and how they are added via the SpamExperts panel by visiting Manage Domain Aliases
To remove a domain alias in the SpamExperts panel, follow these steps:
- In the Domain Level Control Panel, go to General > Domain aliases. The Domain aliases page is displayed.
- To search for a specific alias, use the Query Rules panel to set up your search filters.
- Click on Show Results to show all matching aliases.
- Using the drop-down to the left of each alias, you can choose to edit or remove the alias.
If you believe the domain was added as an alias to a product you no longer have control over, please do contact the Spam Experts Technical Support team.
