You will likely find the details about your service order and status on the customer service dashboard.
If your order is in pending mode, it means that the account team is still evaluating the order.
In such a case, please exercise a bit of patience or contact the account team if the order is taking longer than expected to be accepted or deployed.
You will also see pending if you haven't confirmed the email address that is attached to your account.
In such a situation, checking your inbox (including the spam folder) and clicking the sent email will automatically verify the address.
You can also choose to have that resent.
If you have placed an order and your order failed due to a payment issue, it will likely be in a canceled status.
In such a situation, either visit your Billing & Payments dashboard and add a new payment method.
Once done, please ask the account team to manually accept the order.
If the payment issue continues, please contact your financial institution for help.
