For credit card customers, the following time-frame applies to past due payments:

  1. First email: the system attempts and fails to process a payment. An email will be sent.
  2. Second email: the system attempts and fails to process a payment. An email will be sent.
  3. Third email: the system attempts and fails to process a payment. An email will be sent and agents will see pop up in the portal.
  4. Suspension warning: the system fails to process a payment. An email will be sent a warning of pending account suspension and agents continue to see pop up in the portal.
  5. Account suspension: your account will then be suspended or terminated.
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