Articles

 Account Holds, Restrictions, and Suspensions

We never want to disrupt someone from using Web Hosting Magic, but to protect those we serve, we...

 Are There Any Hidden Hosting Charges That I should Be Aware Of?

Nope. What you see, is what you get. What you sign for, is what you pay for. And even when you...

 Can I Be Billed Using My Local Currency?

As a U.S-based tech company, we will continue to bill using $USD as the core transaction...

 Can I Cancel My Web Hosting Subscription?

You can cancel your subscription anytime and your card will not be charged for the following...

 Can I Change Web Hosting Plans At Any Time?

Absolutely. Once you’ve logged into your account, you can upgrade (or downgrade) from there....

 Can I Get A Custom Hosting Plan Send To Me?

Absolutely yes. We understand that this one-size-fits-all while convenient may be suitable for...

 Can I Save Money With An Annual Hosting Plan?

Yes. You will receive a substantial discount including two free months (you need to ask) when you...

 Can I Switch My Hosting Billing Plan At Any Time?

Yes. You can upgrade or downgrade between hosting monthly or yearly payments or even upgrade to a...

 Can I Upgrade My Web Hosting Plan?

Yes! Since our web hosting pricing is month to month, you can easily upgrade or downgrade your...

 Do You Accept Advanced Payments For Hosting Services?

Actually, we do. For typical hosting plans and services, you can pre-fund or prepay for your...

 Do You Offer Hosting Discounts for Non-Profit Organizations?

We offer a discount on hosting packages to accredited non-profit organizations. To obtain this...

 Do You Require Any Kind Of Contract For Hosting?

No. Our hosting services don't require any kind of minimum hosting contract. To everyman, his...

 Hosting & European Union Value Added Tax (VAT)

The European Union (EU) assesses a consumption tax on goods and services for use in its member...

 Hosting Or Service Discounts For Non-Profit Organizations

We do offer a discount on hosting packages to accredited non-profit organizations. To obtain...

 How Am I Billed For My Hosting Services & Products?

Depending on the hosting package you choose, you may be billed at the first of each month if your...

 How Can I Dispute A Billing Charge?

You can create a ticket with the details of your dispute and your Account Managers will review...

 How Can I Pay For Hosting In (€) Euro?

While we certainly do accept direct credit/debit card payments, it is currently restricted to...

 How Do I Know My Payment & Billing Information Is Safe?

We are happy with that healthy dose of skepticism because it is the attribute of a...

 How Do I Pay For Hosting With Paystack?

Just like Stripe, the use of Paystack as a payment method does not require creating or having a...

 How Do I See My Invoices For Past Payments?

All account owners are able to access their invoices through their customer portal under Account...

 How Do You Handle Fraudulent Orders?

If you see a charge on your credit or debit card that you don’t recognize, please contact our...

 How Do You Submit Billing Support Questions?

It is very easy and pretty straight-forward. Login to your account, visit...

 How Does Hosting Account Suspension Works When It Comes To Payment?

For credit card customers, the following time-frame applies to past due payments: First email:...

 How Does Web Hosting Magic Money-Back Guarantee Work?

If you cancel within 30 days of your sign-up date, you may request a refund.  Domain names,...

 How Soon Can I Start Using My Hosting Account After Placing An Order?

Once you signed up for a hosting account and your account is approved and payment validated.

 How To Change Billing Account Phone Number

Given that this is tied to your account retrieval process, we disabled it ( along with the phone...

 How To Change Hosting Account Login Password

Customers can request a password reset by clicking the "Forgotten Password" link on the login...

 How To Change Hosting Login Email Address

Typically, you should be able to change your login email address by visiting this page. However,...

 How To Create A Sub-account For Your Billing Account

Our billing system sub-accounts allow customers to create sub-users under their main account,...

 How To Grant Selective Access To An Account To Other Users

Our billing system gives customer a simple, powerful, flexible approach of managing an account...

 How To Pay For Your Web Hosting Services In Local Currency

The base currency that we accept on our billing system is the United Stated Dollars ($USD). But...

 How To Place A Hosting Order & Got Approved In 5 Minutes

Here are the simple steps you take to complete the order process. If you need to purchase a new...

 How To Reactivate A Dormant Or Suspended Hosting Account

If the account hasn't been terminated, please contact our billing department to reinstate your...

 How To Request For Hosting Service or Product Cancellation

To request a cancellation, please visit this URL...

 How To Troubleshoot Decline CVV2/CID Error During Payment

If your order failed and you received an error saying Decline CVV2/CID, the CVV code entered when...

 How To Troubleshoot PayPal Payment Errors

If you receive an error message from PayPal when trying to pay with us, you’ll need to contact...

 How To WhiteList Web Hosting Magic Email Addresses

Every single mail that we sent to you is and should be deemed important. If our email servers...

 I Linked My Credit Card & Saw A Small Charge On My Card! What Gives?

We have not charged your card. What you have observed is a temporary authorization by our...

 Minimum Contract For Hosting Websites With Web Hosting Magic

We do not require any kind of minimum hosting contract. To everyman, his ability and need is our...

 Payment Made But No Confirmation Email Received

There are several reasons why this will happen. Among the things you may want to verify from...

 Troubleshooting An AVS (Address Verification Mismatch) Error

If your order failed and you got an error saying Address Verification Mismatch, the billing...

 What About India Goods and Services Tax (GST)?

On July 1, 2017, India transitioned from a Service Tax to a Goods and Services Tax (GST) system....

 What Do I Do If I Go Over Bandwidth Limit?

Actually, for most of our hosting packages, bandwidth is un-metered. However, there are special...

 What Payment Types & Payment Method Do You Accept?

Web Hosting Magic currently supports popular payment methods around the world. We accept Visa,...

 What To Do About An Insufficient Funds Error During Payment

An insufficient funds error simply means that the card (often a debit card) does not have enough...

 What To Do When You're Unable To Complete Payment

Our systems use automated fraud prevention tool-set that blocks any payments that it identifies...

 What To Do When Your Payment Is Declined

If your payment method has been declined, do one of the following: Confirm your credit card...

 Why Is My Hosting Order Stuck On Pending Status?

Your order is still in "Pending" status because it hasn't been accepted. Sometimes when we...

 Why Is My Hosting Service On Auto-renewal?

Your website is your business, your security, and your livelihood. So a long service...

 Why Should I To Provide My Real Address During Registration?

We use (among other options), two basic matrices to weigh whether your order should be accepted...

 Will I Be Notified Before I Am Billed For Services?

Of course, yes. Our systems will send you an advanced billing notice seven days before a payment...