You can create a ticket with the details of your dispute and your Account Managers will review the ticket.
A credit is granted only if there is an error related to our billing system or a service error according to your service level agreement (SLA).
If it requires a refund, we will do that immediately.
We do offer a discount on hosting packages to accredited non-profit organizations. To obtain...
If the account hasn't been terminated, please contact our billing department to reinstate your...
For credit card customers, the following time-frame applies to past due payments: First email:...
Once you signed up for a hosting account and your account is approved and payment validated.
Given that this is tied to your account retrieval process, we disabled it ( along with the phone...
