There are several reasons why this will happen.
Among the things you may want to verify from your end will to:
- check with your banking institution to confirm that the transaction really went through. If the transaction was confirmed using a smart-phone, do double-check to confirm that the correct PIN was used.
- ensure that you are not using a VPN when placing an order and making the payment. Using a VPN to place an order on our systems will trigger a lot of issues as our algorithms that govern these uses IP location as part of the process to determine the legitimacy of an order.
- orders that don't pass our automated verification process are often held for manual review.
If you have placed an order, gone through the payment process and our system hasn't sent a payment verification email to you, please contact the Account Team to assist you in checking the status of the order and figuring out why you are experiencing the issue.
Once you have opened a ticket, do give them time to respond to it.
We are indeed sorry for the inconvenience and appreciate your understanding and patience as we work to get this resolved for you.
