Your order is still in "Pending" status because it hasn't been accepted.
Sometimes when we receive an order and our systems don't like the look of it, it places such order or payment into the review queue for us to take a closer look at it.
Even when payment has been successfully completed and we suspect that the payment is fraudulent, we will refund it and cancel the order.
We also manually review all payments greater than $1,000 that have been made with a prepaid card.
Here (among other things) are some basic considerations that we take into account when reviewing an order/payment:
- Does the billing address match their digital signal including IP address, email logs, usage logs?
- Has the billing address been verified by AVS? Does it also match the card’s country of origin?
- Does the CVC, street address, and postal code all have the right digital sound?
- Does the customer’s email address matches the cardholder's name?
- Is the email addresses or credit card flagged by our anti-fraudulent machine learning system?
- Are there certain features or user behaviors that you perceive to be riskier (e.g., use of a disposable email)?
If we are unsure about payment when reviewing it, we use our “Know Your Customer” (KYC) approach and may contact the customer by phone or email.
So having a reachable phone number is one of the fastest ways of getting your orders through our systems.
Yes, we know that even phone or email responses cannot guarantee that the person responding is the true card-holder.
But it helps us put things in perspective and also for our records.
Should any payments look to be fraudulent, we refund and report them as fraud to our payment processors and legal authorities to avoid potential issues.
