For customers with verified email addresses linked to their billing account, changing a main account's primary email address is something that only the account team can do for you.
The reason for this is that the verified email is tied to your billing (payment information access).
While we do not store your credit card details on our systems, such privilege gives the viewer access to past invoices, billing records, tax information, etc.
The main account (or the user account the primary account assigns this privilege to) also has access to your hosted data via cPanel & WHM, Webmail.
Therefore, making changes to it and your phone number is something that must be done with your full consent and approval.
There are two ways to do this:
Option 1: Secret Question Answer
If you have two-factor authentication enabled on your account (which you have done), you can also simply approve this request by giving us the answer to the secret question.
Option 2: Telephone Consent
The process will involve:
- receiving a call from one of the security team members
- approving the request by giving us the answer to the secret question you set
If you choose this option, you can set the hour during business hours and the Security Team will call you to verify the request.
Once either of these is done, the changes as required are made.
