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We never want to disrupt someone from using Web Hosting Magic but to protect those we serve, we...
Nope. What you see, is what you get. What you sign for, is what you pay for. And even when you...
As a U.S-based tech company, we will continue to bill using $USD as the core transaction...
You can cancel your subscription anytime and your card will not be charged for the following...
Absolutely. Once you’ve logged into your account, you can upgrade (or downgrade) from there....
Absolutely yes. We understand that this one-size-fits-all while convenient may be suitable for...
Thank you so much for your question, and interest in our web hosting services. We do not police...
Yes. You will receive a substantial discount including two free months (you need to ask) when you...
Yes. You can upgrade or downgrade between hosting monthly or yearly payments or even upgrade to a...
Yes! Since our web hosting pricing is month to month, you can easily upgrade or downgrade your...
Actually, we do. For typical hosting plans and services, you can pre-fund or prepay for your...
We offer a discount on hosting packages to accredited non-profit organizations. To obtain this...
No. Our hosting services don't require any kind of minimum hosting contract. To everyman, his...
The European Union (EU) assesses a consumption tax on goods and services for use in its member...
Prior to the move to the new systems, resource usage visibility was something that only our...
We do offer a discount on hosting packages to accredited non-profit organizations. To obtain...
Depending on the hosting package you choose, you may be billed at the first of each month if your...
You can create a ticket with the details of your dispute and your Account Managers will review...
While we certainly do accept direct credit/debit card payments, it is currently restricted to...
To change the language that the billing system shows, please visit the client details area of...
As a policy, we DO NOT provide support to existing customers via the normal email route. Here...
We are happy with that healthy dose of skepticism because it is the attribute of a...
Just like Stripe, the use of Paystack as a payment method does not require creating or having a...
All account owners are able to access their invoices through their customer portal under Account...
First, visit https://dashboard.webhostingmagic.com/clientarea.php?action=services Move your...
If you see a charge on your credit or debit card that you don’t recognize, please contact our...
It is very easy and pretty straight-forward. Login to your account, visit...
Domains are mostly renewed on a yearly basis unless you purchased a domain that goes beyond 12...
When you register a new domain using our services, you are committing to paying for a full year...
When you transferred a domain from another provider to our domain services, billing is as...
For credit card customers, the following time-frame applies to past due payments: First email:...
If you cancel within 30 days of your sign-up date, you may request a refund. Domain names,...
Once you signed up for a hosting account and your account is approved and payment validated.
Given that this is tied to your account retrieval process, we disabled it ( along with the phone...
Customers can request a password reset by clicking the "Forgotten Password" link on the login...
Typically, you should be able to change your login email address by visiting this page. However,...
For customers with verified email addresses linked to their billing account, changing a main...
If you are a customer with a verified email address that is linked to your billing account,...
Our billing system sub-accounts allow customers to create sub-users under their main account,...
Our billing system gives customer a simple, powerful, flexible approach of managing an account...
The base currency that we accept on our billing system is the United Stated Dollars ($USD). But...
Here are the simple steps you take to complete the order process. If you need to purchase a new...
If the account hasn't been terminated, please contact our billing department to reinstate your...
To request a cancellation, please visit this URL...
If your order failed and you received an error saying Decline CVV2/CID, the CVV code entered when...
If you receive an error message from PayPal when trying to pay with us, you’ll need to contact...
The Single Euro Payments Area (SEPA) is an initiative of the European Union to simplify payments...
Every single mail that we sent to you is and should be deemed important. If our email servers...
We have not charged your card. What you have observed is a temporary authorization by our...
1. Upgrade The easiest option is simply to visit dashboard.webhostingmagic.com/upgrade.php,...
We do not require any kind of minimum hosting contract. To everyman, his ability and need is our...
There are several reasons why this will happen. Among the things you may want to verify from...
If your order failed and you got an error saying Address Verification Mismatch, the billing...
If you experience errors when trying to log in to their Web Hosting Magic Billing Account, here...
On July 1, 2017, India transitioned from a Service Tax to a Goods and Services Tax (GST) system....
Actually, for most of our hosting packages, bandwidth is un-metered. However, there are special...
Web Hosting Magic currently supports popular payment methods around the world. We accept Visa,...
An insufficient funds error simply means that the card (often a debit card) does not have enough...
Our systems use an automated fraud prevention tool-set that blocks any payments that it...
If your payment method has been declined, do one of the following: Confirm your credit card...
I want to purchase a new web hosting service but the due payment during checkout is different...
Our platform relies on prompt payment to: keep your web hosting infrastructure running, pay...
Your order is still in "Pending" status because it hasn't been accepted. Sometimes when we...
Your website is your business, your security, and your livelihood. So a long service...
We use (among other options), two basic matrices to weigh whether your order should be accepted...
Of course, yes. Our systems will send you an advanced billing notice seven days before a payment...
